CUSTOMER SERVICE
Staff interaction in the Trafford Center was brief and unhelpful. However, this was due to the fact Christmas was fast approaching and that staff had to deal with the long queues at the till. Therefore, there was very little staff on the shop floor to help with finding sizes or particular styles.
This was particularly evident in Zara, where number of sales seemed more important than valuable and thought out customer service. Customer service and staff interaction seems to go out of the window when it comes to Christmas time!
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